Terms and Condtions

Elita Delivery Terms & Conditions
Welcome to Elita Delivery! Thank you for choosing us for your food delivery needs in Kuwait. These Terms & Conditions (“Terms”) outline the rules that govern your use of our delivery service.

1. Services Offered

Elita Delivery provides a food delivery service only. We do not currently offer dine-in service. Through our website, phone number, or authorized delivery platforms, you can order delicious food from our menu for delivery to your specified location within Kuwait.

2. Order Placement & Payment

Orders: Orders can be placed through our website, phone number, or authorized delivery platforms.
Payment: We require full payment at the time of order. We accept various payment methods depending on your chosen ordering platform (website, phone, or authorized delivery platform). Please refer to the specific platform for details on accepted payment methods.
3. Delivery

Delivery Area: We deliver to a designated area within Kuwait. Delivery fees may apply depending on your location within Kuwait. Delivery fees will be clearly displayed during the checkout process.
Delivery Timeframes: Delivery times are estimates and may vary depending on order volume and traffic conditions. We will provide an estimated delivery timeframe during the checkout process.
4. Order Accuracy & Cancellations

Order Accuracy: We take pride in ensuring your order accuracy. Please double-check your order details before submitting it.
Cancellations: Orders can be cancelled before they are prepared. Please contact us immediately through our website or phone number to request a cancellation. A cancellation fee may apply depending on the order status. Authorized delivery platforms may have their own cancellation policies, so please refer to them for details if you placed your order through such a platform.
5. Refund Policy

Incorrect Orders: If you receive an incorrect or incomplete order in Kuwait, please contact us immediately. We will gladly re-deliver the correct order or provide a full refund.
Damaged Orders: If your order arrives damaged in Kuwait, please take photos of the damage and contact us immediately. We will provide a full refund or send a replacement order, at your discretion.
Other Refunds: We generally do not offer refunds for orders that are not received due to incorrect customer-provided delivery information within Kuwait or when a customer is unavailable to receive the delivery in Kuwait.
6. Disclaimer

Elita Delivery strives to provide accurate information and timely service within Kuwait. However, we cannot guarantee the accuracy of all information or the timeliness of deliveries within Kuwait.

7. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Kuwait. Any dispute arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of Kuwait.

8. Entire Agreement

These Terms constitute the entire agreement between you and Elita Delivery regarding the use of our delivery service within Kuwait.

9. Changes to Terms & Conditions

We reserve the right to update these Terms at any time. We will notify you of any changes by posting the revised Terms on our website. Your continued use of our service following the posting of revised Terms constitutes your acceptance of the changes.

10. Contact Us

If you have any questions regarding these Terms, please contact us in Kuwait:

Website: www.elitakw.com
Email: info@elitakw.com
We appreciate your understanding and look forward to serving you delicious food in Kuwait!